How we manage your personal information

 Information about how we collect, hold, use and disclose customer data.

At Flo & Ada we comply with the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy explains how we manage the personal information that we collect, hold, use and disclose and how to contact us if you have any further queries. This Privacy Policy applies to you only to the extent of the collection and handling of your personal information.

What Is Personal Information?

Personal information is information, or an opinion about an individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, or is recorded in a material form or not. It includes your name, age, gender, contact details, health and race (health and race are also sensitive information). In this Privacy Policy, a reference to personal information includes sensitive information.

What Kind Of Personal Information Do We Collect And Hold?

We will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner. The types of personal information we may collect and hold include contact information (e.g. name, email address and mobile phone number),

How Do We Collect Personal Information?

We may collect personal information from you in a number of ways including face-to-face, over the telephone, through an online form or portal or by email.

We collect information from our website including the number of visits, dates of visits, pages viewed and navigation of the site. The purpose of collection is to improve users experience of the site and for record keeping purposes.

We occasionally use third parties to run on-line promotions. We retain information about the number of clicks and impressions of these promotions. This information is anonymous.

Why Do We Collect, Use And Hold Your Personal Information?

Data will be used for the following purposes:

where authorised by you;

  • in a manner you would reasonably expect the use to occur;
  • to verify your identity;
  • where we are required, authorised or permitted by law;
  • for administration of products and services;
  • to provide you with information about products and services.
To Whom Will We Disclose Your Personal Information?

We will not sell your personal information to any third parties.

We may disclose your personal information:

when specifically authorised by you;

  • to professional, medical and insurance advisors;
  • to regulatory bodies and government agencies;
  • and as required by law or court order.

We may disclose personal information for the following purposes:

  • reporting to government agencies;
  • to obtain professional, medical or insurance advice;
  • for urgent health reasons;
  • to comply with regulatory or legal requirements;
  • and to comply with laws or court orders.


We may use your personal information to contact you (including by mail, telephone call, text message or email) in relation to other products or services we think may be of interest to you.

You may opt-out of receiving marketing information from Flo & Ada at any time by:

Please allow five working days for your request to be actioned.

Please note:

Google Analytics and Google Ads remarketing has been implemented in this website.

First-party cookies are used to show relevant advertising to users who have previously visited the website.

Visitors can opt-out of the Google Analytics Advertising Features by downloading a browser add-on tools​.google​.com/​d​l​p​a​g​e​/​g​a​o​p​tout/

What Happens If You Don’t Provide Us With Your Personal Information?

If you do not provide requested personal information, we may be unable to provide you with products and services.

How Do We Hold Your Personal Information And Manage The Data Quality And Security Of Your Personal Information?

We will take reasonable steps to ensure:

  • personal information that we collect, hold, use and disclose is accurate, complete and up to date, relevant and not misleading;
  • to protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure by storing it in secure servers and on a secure record management system; and
  • where permitted by law, destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Privacy Act.
Links To Other Websites

We are not responsible for the privacy compliance for any websites from the links that may be on our website.

Subject to the Privacy Act, we will, if practicable, generally provide you with access to your personal information and will take reasonable steps to amend any personal information about you which is inaccurate or out of date. We will provide you with reasons if you cannot access your personal information or the information cannot be updated.

How We Handle Complaints

If you have any concerns or complaints about the manner in which your personal information has been collected or handled by Flo & Ada please contact us via email

Your concern or complaint will be dealt with at the appropriate level and will respond to your complaint within 7 days.

It is our intention to use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Office of the Australian Information Commissioner who may investigate your complaint further.

Further Information

Further information about the application of the Privacy Act can be found at the website of the Office of the Australian Information Commissioner at www​.oaic​.gov​.au.