1. If you have decided that you would like FLO & ADA to cater your High Tea, your next step will be to either contact us by phone or you can fill out the contact form.
  2. At the time of your booking, FLO & ADA will require a 50% deposit to secure your date. Then 7 days prior to your event you will need to confirm your numbers and pay the balance.
  3. When you pay a deposit, we no longer accept requests from other potential clients (for the services you have reserved).
  4. Final numbers for any event must be confirmed 7 days prior to the set date. This is due to catering costs and time spent preparing the food.
  5. If for some reason any guest does not show up, you will unfortunately still be charged full price due to costs incurred.
  6. If you need to cancel your entire event, the following costs will apply:
    • Notification of cancellation 12 days prior to the event will incur a $200.00 fee.
    • Notification of cancellations that occur 6 – 11 days prior to the event will incur a fee equivalent to 50% of the event cost.
    • Notification of cancellations that occur 5 or less days prior to the event will incur a cancellation fee of 100% of the event cost.
    • Cancellation charges compensate for loss of assumed income as well as potential income on a specified date and also for costs incurred, such as items that we order specifically for your event, food production, order preparation as well as labour and administrative costs.
    • FLO & ADA High Tea Elegance will refund the entire amount you have paid to us if for any unforeseeable reason we are unable to provide our services.
    • This clause does not cover client-initiated cancellations.
    • Should FLO & ADA High Tea Elegance be unable to provide the service (or part of) due to extenuating and unforeseen circumstances, clients may not make any claim other than a full refund of deposit.
  7. Bookings can be booked up to 1 year in advance.
  8. In the event of severe government restrictions (total lockdown or less than 10 guests allowed), you can postpone your event to a later date without penalty.
  9. Food Quality. The food we provide is prepared by qualified employees using the freshest ingredients. FLO & ADA High Tea Elegance have taken all reasonable steps to ensure our food meets all health requirements and quality standards.
  10. Food Allergies. It is your responsibility and individual guest’s responsibility to disclose any food allergies. We cannot cater for every diet/food allergy and guest discretion is advisable.
  11. Damaged Items. Lost or damaged equipment will be charged at replacement value. If damage, or loss occurs, the value of the items is charged as follows:
    • Tea Spoons, Sugar Tongs, Dessert Knife, Dessert Fork, Cake Tongs – $5.00 per piece.
    • Tea Cup Saucer, Milk Jug, Sugar Bowl, Side Plates, Champagne/Wine Glasses – $10.00 per piece
    • Tea Pot, Cake Stand, Serving Platter, Tablecloth – $50 per piece
  12. Liability. Our products and services are provided to the best of our ability and like every other service provider, we rely upon employees, contractors, vehicles, weather and traffic conditions, as well as information and facts you provide. We will make all reasonable efforts to complete the agreed supply of products and services within the time estimate that we agreed upon. However, we shall not be held liable for any loss or damage suffered because of any unavoidable or reasonable delay in completion due to unforeseeable circumstances outlined above, including your failure to deliver items such as payments, documents or information. Furthermore, we shall not be held responsible for misuse of any products and services that we provide to you. You and your guests shall use our products and services only for the purposes that they are intended to be used for.
  13. Acceptance of our terms and conditions. We have taken every reasonable step to inform you of our terms and conditions. Terms and conditions may change without notice. However, the conditions applicable at the time of your booking will apply. Acceptance of our terms & conditions is required in order to proceed with a booking. If you have already paid a deposit before you made yourself familiar with our Terms & Condition’s and you wish to cancel, we are happy to issue a refund within 48 hours from the time and date the deposit was paid. After the 48-hour grace period our regular cancellation policy applies